§ 1 Statutory Rights
The following terms and conditions do not affect your statutory rights as
§ 2 Product Availability
It is important to note that information about our products does not
amount to an offer by us to sell the products on that basis. Rather, it is
an invitation to you to make us an offer to purchase that product on that
basis, therefore references to 'orders' placed by customers are deemed
to be references to offers by such customers to purchase the relevant
products from us. Although we will endeavour to maintain to supply you
with the item requested, sometimes we may be unable to fulfil an order.
In this instance, you will be informed at the earliest opportunity.
§ 3 Cancellation of your Order
If after again & a-gain has accepted an order from you
(acceptance will be communicated via e-mail on receipt of an order),
and you wish to withdraw from the contract, you may do so by
communicating that wish to us as soon as possible. In the event that the
goods have already been dispatched please refer to the Returns policy
§ 4 Returns
again & a-gain offers a full refund on all goods that you may be
dissatisfied with. Customers who send back unwanted goods that are
not damaged will only receive the value of the item purchased not the
Unsuitable or defective items may be returned for refund or exchange
providing they are received within 7 working days of the original
delivery date in brand new, unused condition, in the original undamaged
packaging (with labels intact) and accompanied by a note stating your
name, address, email address, contact telephone number, order
number, the reason for the return and what refund/exchange you
We will consider the overall condition of the product being returned
when making a refund. Again and a-gain holds a limited amount of stock
at any given time, therefore unwanted goods should be returned as
soon as possible.
As soon as we receive your goods we will process your request for a
replacement item or refund. We will notify you via email as soon as your
request has been processed.
You will need to pay the cost of returning goods to us, unless the goods
are defective in which case you will receive a full refund including your
postage and packaging costs. Proof of return and postage may be
required should an item be lost in transit. Neither refunds nor
replacements can be made until such proof is provided. We strongly
suggest you get a Certificate of Posting from the Post Office when you
send an item back.
All refunds are applied to the credit/debit card used to make the original
purchase unless otherwise notified. Refunds will be furnished within 30
days of the agreement to refund.
If you have requested a refund, or replacements of a lower value than
the returned goods, a refund will be credited back to the card used to
pay for the original order. We will let you know as soon as the refund
has been processed.
If you have requested replacements of a higher value, any difference
due will be charged to the card used to pay for the original order.
The address for any returns is again & a-gain, Maiss 17, 3033 Altlengbach, Austria, Europe. For further information on
our returns policy please contact us on +43 680 122 10 86.
§ 5 Website Images
We make every effort to ensure that images displayed on our website
are as accurate as possible but cannot guarantee an exact match to the
product as displayed on your screen.
§ 6 Product Specification
All product information contained on this website is for guidance only.
No responsibility can be taken for errors or omissions.
§ 7 Termination
again & a-gain reserves the right to abort access to our internet
services if your behaviour is found to be discordant with these terms
and conditions at any time.
§ 8 Intellectual Property
No permission is given again & a-gain in respect of the
reproduction or use for injurious or commercial purposes of any brand
names, product names, designs and any other material shown on this
website in which intellectual property rights subsist. ALL RIGHTS
§ 9 Governing Law
We are an austrian partnership under austrian law.